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CHW-2931: DS460C shelf not recognized with incorrect display

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Issue

Following a shelf chassis replacement a DS460C shelf may display the following fault that cannot be resolved through troubleshooting or power cycling of the shelf: 
[?] Wed Dec 04 15:40:52 -0500 [node-01 pmcsas_asyncd_0: sas.config.badtransition:error]: Unsupported speed transition by expander WWN: 5:a031bc:2de3456:7f at level 3 in SAS stack on adapter port 0a.
Errors for the affected shelf may also appear in sysconfig -a:
Shelf 2: DS460-12 Firmware rev. IOM12B A: 0141 IOM12B B: 0141
Shelf ?: unknown i'...:
Shelf ?: unknown i'i'.:
Shelf ?: unknown i'...:
Shelf ?: unknown i':
Shelf ?: unknown i':
The following is seen in sasadmin expander_map for the drawers:
Expanders on channel 0a:
Level 2: WWN 5a031bcd2e34f56e, ID 249, Serial Number ' 1A2345678', Product 'Margay ', Rev '01c8', Slot A
 

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