CHW-219: FAS2500: Quad Gigabit Ethernet Controller 82580 ports e0a, e0b, e0M, e0P missing or failed

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Category:: ontap-9

Specialty:: hw

Last Updated:

Issue

FAS2500-series systems, the "Quad Gigabit Ethernet Controller 82580" chip can
fail, resulting in several possible symptoms:

Node reboots. The following messages can be present before shutting down:

{{{}Mon Jul  5 09:13:39 CEST [node_name:netif.hangDetected:warning]: Network interface e0b hung (PCIe RcvMstAdt). Resetting to recover. Driver: igb.{

}}}

{{{}Mon Jul  5 09:22:13 CEST [node_name:netif.hangDetected:warning]: Network interface e0a hung (PCIe RcvMstAdt). Resetting to recover. Driver: igb.{

}}}

Node remains up but stops responding on the network via ports e0a, e0b, and e0M.

Sysconfig outputs:

When ONTAP boots, the e0a, e0b, e0M and e0P ports are missing in "sysconfig -v"
output.

For example:
...
slot 0: Internal 10/100/1000 Ethernet Switch
Wrench: auto-1000t-fd-up
Locked-wrench: auto-10tx-hd-down
Device Type: 88E6176
>>> [Missing slot 0: Quad Gigabit Ethernet Controller 82580 output] <<<
slot 0: 1G/10G Ethernet Controller CNA EP 8324
(Multiple Dual-port, QLogic CNA 8324(8362) rev. 2)
e0c MAC Address: 00:a0:98:80:e5:d8 (auto-unknown-down)
e0d MAC Address: 00:a0:98:80:e5:d9 (auto-10g_twinax-fd-up)
...

Ports e0a, e0b, e0M, or e0P report hardware initialization errors or MAC addresses
with all zeros.

For example:
...
slot 0: Internal 10/100/1000 Ethernet Switch
Wrench: auto-1000t-fd-up
Locked-wrench: auto-10tx-hd-down
Device Type: 88E6176
slot 0: Quad Gigabit Ethernet Controller 82580
e0a MAC Address: 00:00:00:00:00:00 (Hardware Initialization Failed: IG)
e0b MAC Address: 00:00:00:00:00:00 (Hardware Initialization Failed: IG)
e0M MAC Address: 00:00:00:00:00:00 (Hardware Initialization Failed: IG)
e0P MAC Address: 00:00:00:00:00:00 (Hardware Initialization Failed: IG)
Device Type: 150E
Firmware Version: 0.0, 0x00000000
slot 0: 1G/10G Ethernet Controller CNA EP 8324
(Multiple Dual-port, QLogic CNA 8324(8362) rev. 2)
e0c MAC Address: 00:a0:98:80:e5:d8 (auto-unknown-down)
e0d MAC Address: 00:a0:98:80:e5:d9 (auto-10g_twinax-fd-up)
...

(ONTAP 9.1 and earlier) ONTAP does not boot or does not join cluster quorum.

Console messages similar to the following may appear:
Invalid PCIe device detected below PCIe Root Port(Bus/Dev/Func): 00/1C/00
Actual Vendor ID and Device ID:FFFF/FFFF
Expected Vendor ID and Device ID:8086/150E
Mezzanine Card ID(02 - 10GbE, 03 - FC, 07 - No Dev, others - Resv):07
BIOS is resetting system...