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CFBMC-8474: BMC "heartbeat stopped" event causes node shutdown with BMC 15.12 and later

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ontap-9
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HW
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Issue

  • On AFF A250, AFF C250, ASA A250, ASA C250 or FAS500f systems, ONTAP might detect the loss of BMC heartbeat and initiate a system shutdown or emergency recovery to prevent hardware damage or data loss.
  • Example events indicating the issue include:

... [node-01: spmgrd: callhome.sp.hbt.stopped:alert]: Call home for SP HBT STOPPED
... [node-01: env_mgr: sp.ipmi.lost.shutdown:EMERGENCY]: SP heartbeat stopped and cannot be recovered. To prevent hardware damage and data loss, the system will shut down in 10 minutes.

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