Skip to main content
NetApp Knowledge Base

CFBMC-2571: ONTAP cluster node reboots unexpectedly in BMC 15.12

  1. Last updated
  2. Save as PDF
Views:
419
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
hw
Last Updated:

Issue

BMC 15.12 (AFF A250, AFF C250, ASA A250, ASA C250 or FAS500 systems)
 

  • ONTAP cluster node reboots unexpectedly:
    [node_name: spmgrd: callhome.sp.hbt.stopped:alert]: Call home for SP HBT STOPPED
    [node_name: env_mgr: sp.ipmi.lost.shutdown:EMERGENCY]: SP heartbeat stopped and cannot be recovered. To prevent hardware damage and data loss, the system will shut down in 10 minutes.
    [node_name: env_mgr: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (System reboot to recover the BMC)
  • ONTAP may report hwassist error at event log:
    [node01: cf_hwassist: cf.hwassist.missedKeepAlive:error]: HW-assisted takeover missing keep-alive messages from HA partner (node02)
    [node01: cf_hwassist: cf.hwassist.recvKeepAlive:info]: hw_assist: Received hw_assist KeepAlive alert from partner(node02)
  • BMC system event log shows that the BMC performed a software reset:
    Pilot Software reset
    Kernel Panic Reboot
    Or
    FPGA pull BMC whole reset
    Pilot FPGA AC cycle

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.