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CFBMC-2571: ONTAP cluster node reboots unexpectedly in BMC 15.12

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ontap-9
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hw
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Issue

BMC 15.12 (AFF A250, AFF C250, ASA A250, ASA C250 or FAS500 systems)
 

  • ONTAP cluster node reboots unexpectedly:
    [node_name: spmgrd: callhome.sp.hbt.stopped:alert]: Call home for SP HBT STOPPED
    [node_name: env_mgr: sp.ipmi.lost.shutdown:EMERGENCY]: SP heartbeat stopped and cannot be recovered. To prevent hardware damage and data loss, the system will shut down in 10 minutes.
    [node_name: env_mgr: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (System reboot to recover the BMC)
  • ONTAP may report hwassist error at event log:
    [node01: cf_hwassist: cf.hwassist.missedKeepAlive:error]: HW-assisted takeover missing keep-alive messages from HA partner (node02)
    [node01: cf_hwassist: cf.hwassist.recvKeepAlive:info]: hw_assist: Received hw_assist KeepAlive alert from partner(node02)
  • BMC system event log shows that the BMC performed a software reset:
    Pilot Software reset
    Kernel Panic Reboot
    Or
    FPGA pull BMC whole reset
    Pilot FPGA AC cycle

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