Skip to main content
NetApp Knowledge Base

Commvault backups are failing post MCC switchover

  1. Last updated
  2. Save as PDF
Views:
133
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
dp
Last Updated:

Applies to

  • ONTAP 9
  • Commvault IntelliSnap Backups

Issue

  • CommVault was not able to connect to the NetApp storage, post-MCC switchover.
  • There was no API request seen on NetApp storage coming from Commvault server to start the backup.
  • Below error is seen on the Commvault server.
ERROR:
Detected Criteria: Job Failed
Failure Reason: Failed to prepare snapshot. : [Failed to determine volume and path info. Error[0xEDDD0001:{CvNetAppArrayOps::determineVolumeAndPath(365)/Int.1.0x1-Connection failed. Error[]}]]
 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.