Commvault NDMP restore fails with Input error
Applies to
- ONTAP 9
- NDMP
- Commvault
Issue
- NDMP restore fails for a volume which is controlled by the DMA (Commvault) .The restore fails in Phase I.
- NDMP debug logs:
0000001a.004d02dc 077a8f30 Fri Dec 27 2024 14:12:07 +05:30 [kern_ndmpd:info:6222] [65995] INFO: DATA notification state 5 (SESS_STATE: HALTING) event 7 (EVENT: I/O ERROR)
0000001a.004d02dd 077a8f30 Fri Dec 27 2024 14:12:07 +05:30 [kern_ndmpd:info:6222] [65995] DEBUG: DATA finish_operation: errnum 0 (Success or No Error) errstr 'EVENT: I/O ERROR' op DATA_OP_HALT_UNKNOWN
- BACKUP logs:
rst Thu Dec 27 15:11:23 IST 2024 /vs1/vol1/ Start (Level 5, NDMP:1107)
rst Thu Dec 27 15:11:23 IST 2024 /vs1/vol1/ Options (b=0, d, y, H, TCP recv buffer size = 33192, TCP send buffer size = 33192)
rst Thu Dec 27 15:11:23 IST 2024 /vs1/vol1/ Tape_open (ndmp)
rst Thu Dec 27 15:22:38 IST 2024 /vs1/vol1/ Log_msg (rcv_ndmp_check_sock_err Socket err 0x3c)
rst Thu Dec 27 15:22:38 IST 2024 /vs1/vol1/ Error (Input Error)
- DMA logs:
1714833 1a2a91 05/27 17:39:40 1688566 FclRestore::initialize2(1661) - Fail for Seek Failure selected (job option), restore would fail if seek failures happen.
1714833 1a2a9f 05/27 17:39:45 1688566 NasRestore::OnMsgNasSeekArchive() - Have received [1] source paths.
1714833 1a2a91 05/27 17:57:32 1688566 FclRestore::finalize() - Seek Decision: Samples = 1, Time = 0.0 Sec(s), Average = 0.0 Sec/Sample
1714858 1a2aaa 05/27 17:39:51 1688566 Restore will seek pipeline using logical offset
1714858 1a2aaa 05/27 17:39:53 1688566 Set pipeline option FLUSH_BUFFER_AFTER_SEEK for restore
1714858 1a2ac9 05/27 17:39:58 1688566 Seeking pipeline to offset:[0].
1714858 1a2ac9 05/27 17:56:56 1688566 stat- NRS [Total Pipeline ][0.00 MBytes/Sec][72940 Bytes][95.9% (92.0% Read, 0.0% Seek, 0.0% Misc)][14 Secs (13 Read Secs, 0 Seek Secs, 0 Misc Secs)
- Packet traces confirms that there is a communication issue within the network where either sides are not receiving acks and communications are closed abruptly.