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ONTAP System Manager login screen hangs on login attempt

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824
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Votes:
2
Category:
ontap-9
Specialty:
CORE
Last Updated:

Applies to

  • ONTAP 9
  • ONTAP System Manager 9.6/9.7/9.8+ (OSM)
  • Cloud Manager
  • REST API

Issue

  • ONTAP System Manager GUI login screen is displayed
  • After attempting to authenticate using known working credentials, the circle spins but you never get logged in
  • Cloud Manager shows failure: {"error":{"message":"API not found":"code":"3"}}
  • System Manager shows error: API not found
  • Browser times out
  • Tracing the http calls in browser developer tools show a call against /api/cluster returning HTTP/404 status

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