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Cannot login to ONTAP/OnCommand System Manager using local user

Last Updated:

Applies to

  • NetApp ONTAP System Manager 
  • OnCommand System Manager
  • ONTAP 9
  • Clustered Data ONTAP 


  • Login to ONTAP/OnCommand System Manager using a local user other than admin fails.
  • Used user name and password are correct, but authentication failure is shown.
  • The following messages are recorded in MGWD log.

ERR: PAM::PASSWD: doLocalUserAuth:src/pam/ Error: <username> entry does not exist in login table. Application:   http: vserverId: 4294967295: username: <username> Authmethod: password. Reason: entry doesn't exist

ERR: PAM::PASSWD: pam_sm_authenticate: passwd comparison failed for user(<username>).

Error: PAM failed to authenticate user '<username>', application '  http', vserver 4294967295: Permission denied

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