Skip to main content
NetApp Knowledge Base

Cannot login to ONTAP/OnCommand System Manager using local user

  1. Last updated
  2. Save as PDF
Views:
3,617
Visibility:
Public
Votes:
1
Category:
ontap-9
Specialty:
CORE
Last Updated:

Applies to

  • NetApp ONTAP System Manager 
  • OnCommand System Manager
  • ONTAP 9
  • Clustered Data ONTAP 

Issue

  • Login to ONTAP/OnCommand System Manager using a local user other than admin fails.
  • Used user name and password are correct, but authentication failure is shown.
  • The following messages are recorded in MGWD log.

ERR: PAM::PASSWD: doLocalUserAuth:src/pam/pam_passwd.cc:804 Error: <username> entry does not exist in login table. Application:   http: vserverId: 4294967295: username: <username> Authmethod: password. Reason: entry doesn't exist

ERR: PAM::PASSWD: pam_sm_authenticate: passwd comparison failed for user(<username>).

Error: PAM failed to authenticate user '<username>', application '  http', vserver 4294967295: Permission denied

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.