After root migratation, Web services stay offline preventing access to System Manager
Applies to
- ONTAP 9.3 and later
- System Manager
Issue
- Failure when trying to log in to System Manager
- Checking Web services , they show offline
- Attempting to online fails and returns to offline state
cluster ::> system services web node show
HTTP HTTP HTTPS Total Total
Node External Enabled Port Port Status HTTP Requests Bytes Served
------------- -------- ------- ----- ----- -------- ------------- ------------
node01 true true 80 443 offline - -
node02 true true 80 443 online 64 2852
node03 true true 80 443 online 3366 213326448
node04 true true 80 443 online 181 19286
4 entries were displayed.- Reviewing
Apache-error
[Fri Sep 11 04:58:17.197701 2020 0000] [ssl:notice] [pid 70701:tid 34376532480] Initializing Data ONTAP SSL.
[Fri Sep 11 04:58:17.197723 2020 0000] [ssl:notice] [pid 70701:tid 34376532480] Data ONTAP SSL has been initialized
successfully.
[Fri Sep 11 04:58:18.311170 2020 0000] [mod_shib:crit] [pid 70701:tid 34376532480] child_init: mod_shib failed to
load configuration: Unable to access local file (/mroot/etc/shibboleth/shibboleth2.xml)
[Fri Sep 11 05:58:18.988273 2020] [dot:notice] [pid 79728:tid 34376532480] The web services database has been initialized.
- View
SAMLconfig
::*> saml status show -inst
(security saml-sp status show)
Node: node1
Update Status: config-failed
Database Epoch: 1
Database Transaction Count: 1840
Error Text: SAML job failed, Reason: Internal error. Failed to receive the SAML IDP Metadata file.
SAML Service Provider Enabled: false
ID of SAML Config Job: 65