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NSE node fails to boot with RPC port mapper failure errors

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157
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Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9.3x to 9.5x upgrade
  • NetApp Storage Encryption (NSE)
  • External Key Server

Issue

  • The ONTAP upgrade from 9.3x to 9.5x  on a two-node cluster configured with NSE using external key servers is paused.
  • The following errors are seen on boot during the takeover of the first node:

kmip2_client: Key import complete.
WARNING: kmip_init: authentication keys might not be available.
********************************************************
*                 A T T E N T I O N                    *
*                                                      *
*       System cannot connect to key managers.         *
*                                                      *
********************************************************
ERROR: kmip_init: halting this NSE system...

0x800exxx00: 0: NOTICE: RpcConnectionCache: markFailure: markFailure: New Quarantine for localhost:53xxxxxxx (spmd)/1[tcp]{fffffffd|ffffffff} with timeout(20.000s) Reason:: RPC: Port mapper failure - RPC: Unable to send
  • The output of security key-manager query shows the key servers are in  Available status.
  • The down node may be not reachable over the service processor.

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