Skip to main content
NetApp Knowledge Base

How does ONTAP behave when the external key manager is not accessible?

Last Updated:

Applies to

  • ONTAP 9
  • NetApp Volume Encryption (NVE)
  • NetApp Aggregate Encryption (NAE)


  • When ONTAP is booting:
  • When creating a key:
    • The key is not created when creating a new volume or rekey of an existing volume.
  • When deleting a volume:
    • Delete will fail because the key cannot be deleted.
  • When running the following commands:

security key-manager query command: key IDs are shown if cache is filled

security key-manager restore command: command will fail

security key-manager show -status command: command will show unavailable

  • If there is no change in the storage when the key is stored in the cache, there is no effect (Such as creating volume or deleting volume).


NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.