Skip to main content
NetApp Knowledge Base

Encrypted volume move fails with error "Internal error. Cannot generate encryption key"

Views:
565
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
CORE
Last Updated:

Applies to

  • ONTAP 9.6+

Issue

With Onboard Key Management (OKM) enabled, performing a volume move on an encrypted volume fails with error:


Detailed Status: Creating volume: Internal error. Cannot generate encryption key. Verify the network configuration and the key manager servers are reachable.

This is displayed via a "volume move show" command

cluster:> vol move show -vserver SVM1 -volume vol1

                           Vserver Name: SVM1
                            Volume Name: vol1
                 Actual Completion Time: Mon Sep 14 15:30:21 2020
                        Bytes Remaining: -
                  Destination Aggregate: aggr1_node1
 Detailed Status: Creating volume: Internal error. Cannot generate encryption key. Verify the network configuration and the key manager servers are reachable.
           Estimated Time of Completion: -
                          Managing Node: Node3
                 Percentage Complete: -
                             Move Phase: failed
           Estimated Remaining Duration: -
                Replication Throughput: -
                       Duration of Move: 00:15:01
                       Source Aggregate: aggr1_node3
c
                     Start Time of Move: Mon Sep 14 15:15:20 2020
                             Move State: failed
             Is Source Volume Encrypted: true
     Encryption Key ID of Source Volume: 00000000000000000200000000000500xxxxxxxxxxxxxxxxxxxxxxxxxxx0000000000000000
        Is Destination Volume Encrypted: true
Encryption Key ID of Destination Volume: 00000000000000000200000000000500xxxxxxxxxxxxxxxxxxxxxxxxxxx0000000000000000

 

 

 
 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.