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Who calls Cisco and opens the TAC case when there is a Cisco issue?

Last Updated:

Applies to

Cisco MDS and Nexus switches purchased from NetApp


  • Contact NetApp to provide initial triage and fault isolation if the issue is uncertain
  • Contact Cisco directly if the problem is believed to be a switch issue such as powersupply failure or password reset
  • If in doubt, call NetApp first

Please Note:

  • Every Cisco technical case recommending configuration or firmware changes requires a case to be opened with NetApp
  • If subsequent determination points to Cisco, NetApp will assist the customer to raise a case with Cisco (customer CCOID and serial number required)


NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.