Skip to main content
NetApp Knowledge Base

Customer Cisco support contract association to partner CCOID failure

  1. Last updated
  2. Save as PDF
Views:
383
Visibility:
Public
Votes:
0
Category:
fabric-interconnect-and-management-switches
Specialty:
globalops
Last Updated:

Applies to

  • Cisco MDS and Nexus switches purchased from NetApp
  • Valid Cisco SmartNet Total Care (SNTC) support contract

Issue

  • Unable to raise case with Cisco Technical Assistance Center (TAC)
  • Partner attempting to associate the customer's Cisco support contract number to their Cisco.com account (CCOID)
  • Support contract association fails with error: "Access Request Denied We are unable to grant your request. Your company information does not match an entitled company on the service contract."
  • Web Help Portal generates an error when attempting to log a case:

Access Request Denied

Pending Cisco Review

Cisco will review the following contract and send you and email within 2 hours. Product Serial Number XXXXXXXXXXX - The company name on your Cisco Account does not match an entitled company on the contract associated with entered Serial Number.  Update your Cisco Account to reflect any changes in your company name.  If you are an authorized third party, request the entitled company to open a request via the Web Help Portal.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.