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Cluster switch log collection initiates but fails

Views:
57
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
hw
Last Updated:
5/2/2025, 6:06:48 PM

Applies to

  • ONTAP 9
  • Cisco Switches

Issue

cluster::> system switch ethernet log show
                                        Periodic    Periodic    Support
Switch                                  Log Enabled Log State   Log State
---------------------------------------------------- ----------- -----------
cluster.switch.1(XXXXXXXXXXX) 
                                        true        scheduled  never-run
cluster.switch.2(XXXXXXXXXXX) 
                                        true        scheduled  never-run
2 entries were displayed.

  • A log request will initiate without errors:

cluster::> system switch ethernet log collect-support-log -device cluster.switch.1(XXXXXXXXXXX)
"cluster.switch.1(XXXXXXXXXXX)":Waiting for the next Ethernet switch polling cycle to begin support collection.
                
cluster::> system switch ethernet log collect-support-log -device cluster.switch.2(XXXXXXXXXXX)
"cluster.switch.2(XXXXXXXXXXX)": Waiting for the next Ethernet switch polling cycle to begin support collection.

  • After initiating the log collection, the initiated status is reflected in system switch ethernet log show:

cluster::> system switch ethernet log show
                                        Periodic    Periodic    Support
Switch                                  Log Enabled Log State   Log State
---------------------------------------------------- ----------- -----------
cluster.switch.1(XXXXXXXXXXX) 
                                        true        scheduled  initiated
cluster.switch.2(XXXXXXXXXXX) 
                                        true        scheduled  initiated
2 entries were displayed.

  • After initiating the log collection, Support Log Requested will show true in system switch ethernet log show-instance:

cluster::> system switch ethernet log show-instance

                   Switch Name: cluster.switch.1(XXXXXXXXXXX)
          Periodic Log Enabled: true
           Periodic Log Status: Periodic log collection has been scheduled to run every hour.
         Support Log Requested: true
            Support Log Status: Waiting for the next Ethernet switch polling cycle to begin support collection.

                   Switch Name: cluster.switch.2(XXXXXXXXXXX)
          Periodic Log Enabled: true
           Periodic Log Status: Periodic log collection has been scheduled to run every hour.
         Support Log Requested: true
            Support Log Status: Waiting for the next Ethernet switch polling cycle to begin support collection.
2 entries were displayed.

  • After some time passes the system switch ethernet log show output will indicate that the log collection was a failed:
cluster::> system switch ethernet log show          
                                          Periodic    Periodic    Support
Switch                                    Log Enabled Log State   Log State
----------------------------------------- ----------- ----------- -----------
cluster.switch.2(XXXXXXXXXXX) 
                                          false       failed      failed
cluster.switch.2(XXXXXXXXXXX) 
                                          false       failed      failed
2 entries were displayed.

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