Cluster switch log collection initiates but fails

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Category:: ontap-9

Specialty:: hw

Last Updated:

Applies to

ONTAP 9
Cisco Switches

Issue

Cluster switch log collection is enabled and configured according to settings in How to enable periodic switch log data collection for Cisco cluster switches.
The system switch ethernet log show output indicates that periodic logging is scheduled and never-run:

cluster::> system switch ethernet log show Periodic Periodic Support Switch Log Enabled Log State Log State ---------------------------------------------------- ----------- ----------- cluster.switch.1(XXXXXXXXXXX) true scheduled never-run cluster.switch.2(XXXXXXXXXXX) true scheduled never-run 2 entries were displayed.

A log request will initiate without errors:

cluster::> system switch ethernet log collect-support-log -device cluster.switch.1(XXXXXXXXXXX) "cluster.switch.1(XXXXXXXXXXX)":Waiting for the next Ethernet switch polling cycle to begin support collection. cluster::> system switch ethernet log collect-support-log -device cluster.switch.2(XXXXXXXXXXX) "cluster.switch.2(XXXXXXXXXXX)": Waiting for the next Ethernet switch polling cycle to begin support collection.

After initiating the log collection, the initiated status is reflected in system switch ethernet log show:

cluster::> system switch ethernet log show Periodic Periodic Support Switch Log Enabled Log State Log State ---------------------------------------------------- ----------- ----------- cluster.switch.1(XXXXXXXXXXX) true scheduled initiated cluster.switch.2(XXXXXXXXXXX) true scheduled initiated 2 entries were displayed.

After initiating the log collection, Support Log Requested will show true in system switch ethernet log show-instance:

cluster::> system switch ethernet log show-instance

Switch Name: cluster.switch.1(XXXXXXXXXXX) Periodic Log Enabled: true Periodic Log Status: Periodic log collection has been scheduled to run every hour. Support Log Requested: true Support Log Status: Waiting for the next Ethernet switch polling cycle to begin support collection.

Switch Name: cluster.switch.2(XXXXXXXXXXX) Periodic Log Enabled: true Periodic Log Status: Periodic log collection has been scheduled to run every hour. Support Log Requested: true Support Log Status: Waiting for the next Ethernet switch polling cycle to begin support collection. 2 entries were displayed.

After some time passes the system switch ethernet log show output will indicate that the log collection was a failed:

cluster::> system switch ethernet log show          

                                          Periodic    Periodic    Support

Switch                                    Log Enabled Log State   Log State

----------------------------------------- ----------- ----------- -----------

cluster.switch.2(XXXXXXXXXXX) 

                                          false       failed      failed

cluster.switch.2(XXXXXXXXXXX) 

                                          false       failed      failed

2 entries were displayed.