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Multiple CSHM alerts for ISL, FAN and PSUs in a BES-53248 switch

Last Updated:

Applies to

  • BES-53248 Cluster Network Switch (switch)
  • Cluster Switch Health Monitor (CSHM)
  • BES switch running EFOS
  • BES switch with BES-53248_v2.10_Switch.txt Generator: v1.5b_2023-02-06_001, file creation: 2023-03-28, 14:57:09 RCF


  • Multiple switch alerts for different components. Example:
[node_name: mgwd:]: Call home for Health Monitor process cshm: SwitchFanNotPresent_Alert[switch_name-1/Fan Module-1].
[node_name: mgwd:]: Call home for Health Monitor process cshm: SwitchPowerNotPresent_Alert[switch_name-1/PowerSupply-1].
  • The cluster network connectivity is healthy for the switch_name-1 and switch_name-2 but the "system switch ethernet show" command is "slow" when switch b is present in the Cluster Switch Health Monitoring.
  • SSH connectivity is ok.
  • Correct environmental status of switch_name-2
  • SNMP connectivity is ok to both switch_name-1 and 2
  • The issue stops when:
    1. Deleted both switches from CSHM
    2. Added manually the switch switch_name-1, alone
  • The issue is noticed again when:
    1. Deleted both switches from CSHM
    2. Added manually the switch switch_name-2, alone

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