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How to open a support case with Broadcom (BES-53248)

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Category:
fabric-interconnect-and-management-switches
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hw
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Applies to

Description

Before raising a case with BES-Switch Global Support, please have the following information available:

  • Name
  • Company, Address
  • Product Serial Number (printed on the blue pullout tag on the ports side of the switch)
  • Severity: S1 to S5
  • Description of the Problem
  • Contact details: Who to follow up with, availability, contact info
  • Switch logs,  if available
  • Part only and/or Onsite Engineer Needed

 

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