Skip to main content
NetApp Knowledge Base

How to open a support case with Broadcom (BES-53248)

  1. Last updated
  2. Save as PDF
Views:
3,954
Visibility:
Public
Votes:
2
Category:
fabric-interconnect-and-management-switches
Specialty:
HW
Last Updated:

Applies to

Description

Before raising a case with BES-Switch Global Support, please have the following information available:

  • Name
  • Company, Address
  • Product Serial Number (printed on the blue pullout tag on the ports side of the switch)
  • Severity: S1 to S5
  • Description of the Problem
  • Contact details: Who to follow up with, availability, contact info
  • Switch logs,  if available
  • Part only and/or Onsite Engineer Needed

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.