Applies to Broadcom Ethernet Switch purchased from NetApp BES-53248 (X190005, X190005R) BES-53248-B (X190005-B, X190005R-B) Before raising a case with BES-Switch Global Support, please have the follow...Applies to Broadcom Ethernet Switch purchased from NetApp BES-53248 (X190005, X190005R) BES-53248-B (X190005-B, X190005R-B) Before raising a case with BES-Switch Global Support, please have the following information available: Product Serial Number (printed on the blue pullout tag on the ports side of the switch) Severity: S1 to S5 Description of the Problem Contact details: Who to follow up with, availability, contact info Switch logs, if available Part only and/or Onsite Engineer Needed