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Frequent NTP Query Failed and NTP Service Unavailable Alerts

  1. Last updated
    Feb 27, 2025
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Category:
e-series-systems
Specialty:
esg
Last Updated:
2/27/2025, 3:04:17 PM

Applies to

E-Series SANtricity systems

Issue

  • Recovery GURU reports the following alerts that self resolve and resurface:

Failure Entry 1: NET_NTP_QUERY_FAIL-Recovery Failure Type Code: 466

Failure Entry 2: NET_NTP_SERVICE_UNAVAILABLE-Recovery Failure Type Code: 467

  • Major Event Log reports inconsistent unreachable events and controller clocks set:

B:3/7/23,4:30:17 PM (16:30:17)126652 2289 The DNS/NTP configuration on this controller is either incorrect or all the NTP servers are unreachable over the network - Shelf 99, Bay B<--CRITICAL

B:3/7/23, 4:29:44 PM (16:29:44) 126651 2294 Either the NTP server's resolved or configured IP address is wrong or the IP address is unavailable via the attached network - Shelf 99, Bay B

A:3/7/23,4:30:15 PM (16:30:15)126650 2289 The DNS/NTP configuration on this controller is either incorrect or all the NTP servers are unreachable over the network - Shelf 99,Bay A <--CRITICAL

A:3/7/23, 4:29:42 PM (16:29:42) 126649 2294 Either the NTP server's resolved or configured IP address is wrong or the IP address is unavailable via theattached network - Shelf 99, Bay A

A:3/7/23,3:29:09 PM(15:29:09)126648 2261 Controller clocks set by NTP or SNTP Server - Shelf 99, Bay A

B:3/7/23,3:29:11 PM(15:29:11)126647 2261 Controller clocks set by NTP or SNTP Server - Shelf 99, Bay B

 

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