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E-Series drive firmware update fails due to certificate failed authentication

  1. Last updated
    Apr 25, 2025
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Category:
e-series-systems
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Last Updated:
4/25/2025, 7:18:37 PM

Applies to

  • NetApp E-Series
  • NetApp StorageGRID Appliances
  • SANtricity OS 11.80x, 11.80.1x and 11.90R1
  • Drive Firmware Upgrade

WARNING

Download of the affected SANtricity OS releases has been disabled from the NetApp Support Site until an appropriate fix is released (11.80.1R4 and 11.90R2).

Issue

  • E-Series drive firmware upgrade fails with Web Server 422 error in SANtricity System Manager:
    Error encountered transferring <firmware-name> firmware Package to storage array <storage-name> (Web Server 422)
2010359977_DFW_error.png
  • The E-Series event logged located in System Manager Support section (Events) and the MAJOR-EVENT-LOG in support bundle indicate the firmware package failed authentication check.
A:4/7/25, 12:45:02 PM (12:45:02) 8695 5085 The drive firmware package failed to authenticate using the provided public key and signature - Shelf 99, Bay A <--
A:4/7/25, 12:45:30 PM (12:45:30) 8698 5083 A certificate failed authentication - Shelf 99, Bay A
A:4/7/25, 12:45:32 PM (12:45:32) 8699 5085 The drive firmware package failed to authenticate using the provided public key and signature - Shelf 99, Bay A <--CRITICAL
 

 

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