Skip to main content
NetApp Knowledge Base

E-Series drive firmware upgrade procedure fails to authenticate the drive firmware package

  1. Last updated
  2. Save as PDF
Views:
259
Visibility:
Public
Votes:
0
Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

  • NetApp E-Series
  • Drive firmware upgrade
  • SANtricity OS 11.80x and 11.90x (pre-11.90R4 releases only)

Issue

  • While attempting to upgrade drive firmware using SANtricity System Manager, the upgrade fails. A Web server 422 error is returned when attempting to transfer the firmware package: 

Error encountered transferring FIRMWARE_PACKAGE.dlp firmware package to storage array SYSTEM_NAME. (Web Server 422)

E-Series drive firmware upgrade procedure fails to authenticate the drive firmware package

  • The E-Series events (Support > Events) in SANtricity System Manager and support bundle / AutoSupport major-event-log display below events. These events indicate the firmware package could not be authenticated using the provided public key and signature in the firmware signing certificate.

Event type: 5085
Event category: Command
Priority: Critical
Description: The drive firmware package failed to authenticate using the provided public key and signature

Event type: 5084
Event category: Command
Priority: Warning
Description: The certificate timestamp did not verify

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.