Skip to main content
NetApp Knowledge Base

E-Series DBM Backup Autosupport could not be delivered

  1. Last updated
  2. Save as PDF
Views:
300
Visibility:
Public
Votes:
0
Category:
e-series-santricity-management-software
Specialty:
esg
Last Updated:

Applies to

  • NetApp E-Series
  • NetApp StorageGRID

Issue

The following alert is received
 
Node ID: XXXXX
Host IP Address: XX.XX.XX.XX
Host ID: XX.XX.XX.XX
Event Error Code:  
Event occurred: XXX, XX	
Event Message: An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP  https gateway https://support.netapp.com/put/AsupPut/.
Event Priority: Critical
Component Type:  
Component Location:
 
From the Autosupport history we can see specifically that it is the DBM  BACKUP that is not being delivered
 
Node Node1
AutoSupport Sequence Number 76
Destination for This AutoSupport http
Status of Delivery Transmission-failed
Delivery Attempts 0
AutoSupport Subject DBM BACKUP
Delivery URI pii_mask/XXX/pii_mask
Time of Generation XXXXXXX
AutoSupport Compressed Size 30784
AutoSupport Decompressed Size 85660
Total Collection Time (ms) 4819
 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.