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SANtricity System Manager email test configuration fails

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Applies to

  • NetApp E-Series
  • SANtricity OS 11.90 and later
  • Email Alert using SMTPS or STARTTLS encryption

Issue

  • After configuring mail server using encryption, getting error sending test alert emails via Settings > Alerts in SANtricity System Manager:

Error: Email test failed because: There was an unknown error with the mail server

OR

Error: Email test failed because: There was a connection error with the mail server

SANtricity System Manager email test configuration fails

  • After configuring the mail server details, upon reopening the Configure Mail Server window, the Select email encryption type... does not retain the previous selection (i,e STARTTLS).

SANtricity System Manager email test configuration fails

  • In E-Series support data under the web-server-trace.log, the following error message is returned when configuring the mail server:

2025-04-07 19:04:06,844 INFO [jetty-137939] trace [AlertConfigurationServiceImpl.java:227] [requestId=f7dacaa1-4d4d-4e9a-8b2f-28cf8ade1a63, deviceId=1] Updating Alert Configuration data

2025-04-07 19:04:24,883 INFO [jetty-137939] c.n.e.a.d.s.SMTPSender [SMTPSender.java:171] [requestId=9b661c35-6363-427a-8bb0-b0b7a0e6f094, deviceId=1] SMTP sender error, jakarta.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful

2025-04-07 19:04:24,883 ERROR [jetty-137939] c.n.e.a.d.s.SMTPSender [SMTPSender.java:200] [requestId=9b661c35-6363-427a-8bb0-b0b7a0e6f094, deviceId=1] SMTP message send failed to: email.demo.com

OR

2025-09-24 13:24:10,734 ERROR [jetty-553120] c.n.e.a.d.s.SMTPSender [SMTPSender.java:200] [requestId=0bdbcd9a-0e45-447b-abc5-a643f455e71a, deviceId=1] SMTP message send failed to: xxx.office365.com
Caller+0     at com.ni.eseries.aa.devicemgt.smtp.SMTPSender.sendMessage(SMTPSender.java:200)
Caller+1     at smmonitor.persistentmonitor.SMTPMsgPackager.sendTestMail(SMTPMsgPackager.java:316)
Caller+2     at smmonitor.services.AlertConfigurationServiceImpl.testAlertEmail(AlertConfigurationServiceImpl.java:301)
Caller+3     at com.ni.eseries.aa.restapi.servants.DeviceAlertImpl.testAlertEmail(DeviceAlertImpl.java:115)
Caller+4     at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
com.sun.mail.smtp.SMTPSendFailedException: 451 5.7.3 STARTTLS is required to send mail

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