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SANtricity System Manager misreports the link status and IDs for host interface port

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Applies to

  • E-Series
  • SANtricity OS 11.70 and 11.80
  • SANtricity System Manager

Issue

  • storage-array-profile shows incorrect Current ID and NL-Port ID values.

      Host interface:                  Fibre
         Current ID:                   Not applicable/0xFFFFFFFF
         NL-Port ID:                   0xFFFFFF
         Link status:                  Up

  • Host interface port status is shown incorrectly in SANtricity System Manager GUI:
  • Controller A reports Controller A's HIC ports (0c-0f) as up:controllActrlA
  • Controller A wrongly reports Controller B's HIC ports (0c-0f) as down:ControllerACtrlB
  • Controller B reports Controller A's HIC ports (0c-0f) as up:

Host Interface port link status misreported in SANtricity GUI

  • Controller B reports Controller B's HIC ports (0c-0f) as up:

Host Interface port link status misreported in SANtricity GUI

  • STORAGE-ARRAY-PROFILE > SHELVES  indicates that SFPs are all the same and Optimal

SFPs Detected:  4

SFP status:      Optimal                   
  Attached to:   Host-side of controller B 
  Location:      Host port 0f             

SFP status:      Optimal                   
  Attached to:   Host-side of controller B 
  Location:      Host port 0e             

SFP status:      Optimal                   
  Attached to:   Host-side of controller A 
  Location:      Host port 0e             

SFP status:      Optimal                   
  Attached to:   Host-side of controller A 
  Location:      Host port 0f           

  • Both controller are Online and reporting Optimal
  • No errors reported in the Recovery Guru

 

 

 

 

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