Skip to main content
NetApp Knowledge Base

SANtricity System Manager email test configuration failed with unknown error

Views:
32
Visibility:
Public
Votes:
0
Category:
e-series-santricity-management-software
Specialty:
esg
Last Updated:
5/5/2025, 8:41:18 PM

Applies to

  • NetApp E-Series
  • SANtricity OS 11.90 and later
  • Email Alert using SMTP or STARTTLS encryption

Issue

  • After configuring mail server using encryption, getting error sending test alert emails via Settings > Alerts in SANtricity System Manager:

"Error: Email test failed because: There was an unknown error with the mail server"

  • After configuring the mail server details, upon reopening the Configure Mail Server window, the "Select email encryption type..." does not retain the previous selection (i,e STARTTLS).

Selectemailencryption.png

  • In E-Series support data under the web-server-trace.log, the following error message is returned when configuring the mail server:

2025-04-07 19:04:06,844 INFO [jetty-137939] trace [AlertConfigurationServiceImpl.java:227] [requestId=f7dacaa1-4d4d-4e9a-8b2f-28cf8ade1a63, deviceId=1] Updating Alert Configuration data

2025-04-07 19:04:24,883 INFO [jetty-137939] c.n.e.a.d.s.SMTPSender [SMTPSender.java:171] [requestId=9b661c35-6363-427a-8bb0-b0b7a0e6f094, deviceId=1] SMTP sender error, jakarta.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful

2025-04-07 19:04:24,883 ERROR [jetty-137939] c.n.e.a.d.s.SMTPSender [SMTPSender.java:200] [requestId=9b661c35-6363-427a-8bb0-b0b7a0e6f094, deviceId=1] SMTP message send failed to: email.demo.com

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.