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SANtricity System Manager email test configuration failed with unknown error

  1. Last updated
    May 5, 2025
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Category:
e-series-santricity-management-software
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esg
Last Updated:
5/5/2025, 8:41:18 PM

Applies to

  • NetApp E-Series
  • SANtricity OS 11.90 and later
  • Email Alert using SMTP or STARTTLS encryption

Issue

  • After configuring mail server using encryption, getting error sending test alert emails via Settings > Alerts in SANtricity System Manager:

"Error: Email test failed because: There was an unknown error with the mail server"

  • After configuring the mail server details, upon reopening the Configure Mail Server window, the "Select email encryption type..." does not retain the previous selection (i,e STARTTLS).

Selectemailencryption.png

  • In E-Series support data under the web-server-trace.log, the following error message is returned when configuring the mail server:

2025-04-07 19:04:06,844 INFO [jetty-137939] trace [AlertConfigurationServiceImpl.java:227] [requestId=f7dacaa1-4d4d-4e9a-8b2f-28cf8ade1a63, deviceId=1] Updating Alert Configuration data

2025-04-07 19:04:24,883 INFO [jetty-137939] c.n.e.a.d.s.SMTPSender [SMTPSender.java:171] [requestId=9b661c35-6363-427a-8bb0-b0b7a0e6f094, deviceId=1] SMTP sender error, jakarta.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful

2025-04-07 19:04:24,883 ERROR [jetty-137939] c.n.e.a.d.s.SMTPSender [SMTPSender.java:200] [requestId=9b661c35-6363-427a-8bb0-b0b7a0e6f094, deviceId=1] SMTP message send failed to: email.demo.com

 

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