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Santricity system manager unreachable/not responding due to Monitoring software

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e-series-systems
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esg
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Applies to

Netapp E-Series

Issue

SANtricity system manager unreachable/not responding. Not able to access SANtricity via Browesr or through Storagegrid UM tunnel 
  • web-server-trace-log-A and web-server-trace-log-B in from the support bundle report logins from the same IP address:
    • 2026-02-09 07:25:20,681 INFO [jetty-408504] c.n.e.a.r.AbstractLockoutService [AbstractLockoutService.java:98] [requestId=0, deviceId=N/A] Account/user successful login, isUserOnlyLockoutEnabled = false
      2026-02-09 07:25:20,681 INFO [jetty-408504] c.n.e.a.r.s.StorageSystemsApi [LoggingFilter.java:417] [requestId=591f4f6c-f1bf-48f0-93db-cc37f3811829, deviceId=N/A] {"authId":"D5FF68881C58F7729BF97230BFE165BED4211373F8397BF9B10909FE","authType":"localAccount","resource":"/devmgr/v2/storage-systems","remoteAddress":"xx.xx.xx.xx","method":"GET","query":null,"status":"200","executionTime":"0"}
      2026-02-09 07:25:20,698 INFO [jetty-408214] c.n.e.a.r.s.DiskStatsImpl [LoggingFilter.java:417] [requestId=0, deviceId=N/A] {"authId":"unknown","authType":"unknown","resource":"/devmgr/v2/storage-systems/1/drive-statistics","remoteAddress":"xx.xx.xx.xx","method":"GET","query":"usecache=false","status":"401","executionTime":"-1"}
      2026-02-09 07:25:20,700 INFO [jetty-408504] c.n.e.a.r.AbstractLockoutService [AbstractLockoutService.java:98] [requestId=0, deviceId=N/A] Account/user successful login, isUserOnlyLockoutEnabled = false
      2026-02-09 07:25:20,726 INFO [jetty-408504] c.n.e.a.r.s.DiskStatsImpl [LoggingFilter.java:417] [requestId=f26eec11-5a0f-4146-b091-f5246820a698, deviceId=1] {"authId":"E3E30F1A9C052290FAAB52F62D02AC24277CADC13D5A6252D5EC90A3","authType":"localAccount","resource":"/devmgr/v2/storage-systems/1/drive-statistics","remoteAddress":"xx.xx.xx.xx","method":"GET","query":"usecache=false","status":"200","executionTime":"26"}
      2026-02-09 07:26:14,571 INFO [jetty-408214] c.n.e.a.r.s.StorageSystemsApi [LoggingFilter.java:417] [requestId=0, deviceId=N/A] {"authId":"unknown","authType":"unknown","resource":"/devmgr/v2/storage-systems","remoteAddress":"xx.xx.xx.xx","method":"GET","query":null,"status":"401","executionTime":"-1"}
      2026-02-09 07:26:14,573 INFO [jetty-408494] c.n.e.a.r.AbstractLockoutService [AbstractLockoutService.java:98] [requestId=0, deviceId=N/A] Account/user successful login, isUserOnlyLockoutEnabled = false
      2026-02-09 07:26:14,573 INFO [jetty-408494] c.n.e.a.r.s.StorageSystemsApi [LoggingFilter.java:417] [requestId=c520bda3-4616-454f-b006-b791a73d311a, deviceId=N/A] {"authId":"4C51822C43302E362260BCC578304B8B9BE45E5B4D1ABAF271053D67

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