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SANtricity Windows DSM installation fails with error '0xe0000248'

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Applies to

  • NetApp E-Series
  • SANtricity Windows DSM
  • Windows Server 2016

Issue

  • The installation of SANtricity Windows DSM fails even when the Microsoft Multipath I/O (MPIO) feature is installed and enabled.

× There was an error installing the DSM Driver. View the log file at
 C:\Windows\Temp\IArdacInstall.log

  • Installation log file (IArdacInstall.log) shows the following entries:

 10/02/2025 10:57:28:401 - cmdMpioInstall: MPIO component installed successfully
 10/02/2025 10:57:28:403 - cmdMpioInstall: Installing DSM driver...
 10/02/2025 10:57:28:405 - cmdMpioInstall: C:\Program Files\...\drivers\fjsmpddsm.inf
 10/02/2025 10:57:28:405 - cmdInstallRoot: Copy INF bus file using SetupCopyOEMInf
 10/02/2025 10:57:28:638 - cmdInstallRoot: UpdateDriverForPlugAndPlayDevices failed with dwError 0xe000020b '0xe000020b'
 10/02/2025 10:57:28:638 - cmdInstallRoot: Device doesn't exist.  Creating new devInfo
 10/02/2025 10:57:28:638 - cmdInstallRoot: Setting hardwareID registry property
 10/02/2025 10:57:28:638 - cmdInstallRoot: Calling UpdatePnp()
 10/02/2025 10:57:28:717 - cmdInstallRoot: Error '0xe0000248'
 10/02/2025 10:57:28:717 - cmdMpioInstall: DSM driver installation failed

  • Restarting Windows does not resolve the issue.

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