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SANtricity host performance degradation due to marginal drive

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Applies to

  • NetApp E-Series
  • NetApp SANtricity

Issue

  • SANtricity host reports performance issues
  • The recovery guru file found in Support bundle and AutoSupport reports the following failure entry: Failure Entry 1: DEGRADED_DRIVE_PATH-Recovery Failure Type Code: 76
  • The major event log (MEL)  found in Support bundle and AutoSupport reports the following event: Timeout on drive side of controller.

A:8/7/22, 6:51:31 AM (06:51:31) 9300 100d Timeout on drive side of controller - Shelf 99, Bay 2
A:8/7/22, 6:51:27 AM (06:51:27) 9299 100d Timeout on drive side of controller - Shelf 99, Bay 2
A:8/7/22, 6:51:24 AM (06:51:24) 9298 100d Timeout on drive side of controller - Shelf 99, Bay 2

  •  MEL may report Drive channel set to Degraded - Drive-side during Timeout on drive.

A:8/7/22, 6:47:24 AM (06:47:24) 9287 100d Timeout on drive side of controller - Shelf 99, Bay 2
A:8/7/22, 6:47:16 AM (06:47:16) 9286 1209 Drive channel set to Degraded - Drive-side: channel 2 <--CRITICAL
A:8/7/22, 6:47:16 AM (06:47:16) 9285 1513 Individual drive - Degraded path - Drive-side: channel 2 <--CRITICAL
A:8/7/22, 6:47:16 AM (06:47:16) 9284 100d Timeout on drive side of controller - Shelf 99, Bay 2

 

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