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A drawer in the tray has become degraded by controller failure

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Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

  • E-series
  • Controller shelf only (it does not apply to drawers in expansion shelves)

Issue

  • The major event log (MEL) reports A drawer in the shelf has become degraded.

A:9/28/23 6:14:13 AM (06:14:13) 37166 285f A drawer in the shelf has become degraded - Shelf 99, Drawer 5 <--CRITICAL
A:9/28/23 6:14:13 AM (06:14:13) 37165 285f A drawer in the shelf has become degraded - Shelf 99, Drawer 4 <--CRITICAL
A:9/28/23 6:14:13 AM (06:14:13) 37164 285f A drawer in the shelf has become degraded - Shelf 99, Drawer 3 <--CRITICAL
A:9/28/23 6:14:13 AM (06:14:13) 37163 285f A drawer in the shelf has become degraded - Shelf 99, Drawer 2 <--CRITICAL
A:9/28/23 6:14:13 AM (06:14:13) 37162 285f A drawer in the shelf has become degraded - Shelf 99, Drawer 1 <--CRITICAL
 A:9/28/23 6:13:42 AM (06:13:42) 37161 282b Drive shelf path redundancy lost - Shelf 99 <--CRITICAL

  • State-capture-data > ionShow99 > luall 0 reports missing path (yellow section is empty):

  00010101  t99,s2   SASdr    :+++ :   + +               : 16   0     0      14522     0 :         0 
  00010102  t99,s3   SASdr    :+++ :   + *               : 16   0     0      10402     0 :         0 
  00010103  t99,s4   SASdr    :+++ :   * +               : 16   0     0       6042     0 :         0 

  • MEL also reports Controller removed: A:9/28/23 6:13:09 AM (06:13:09) 37158 2500 Controller removed - Shelf 99, Bay B <--CRITICAL
  • The affected controller is not removed manually, but it is unresponsive.

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