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E-Series drive shelf gets degraded due to UNKNOWN IOM(s)

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Category:
e-series-disk-shelves
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esg
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Applies to

  • NetApp E-Series
  • Expansion Shelves (IOM Module)
  • SANtricity OS

Issue

  • Numerous alerts In Needs Attention/Recovery Guru :
    • UNKNOWN_COMPONENT_STATUS-Recovery Failure Type Code: 60 and 61
    • DRAWER_DEGRADED-Recovery Failure Type Code: 393
    • NO_REDUNDANCY_TRAY-Recovery Failure Type Code: 33
    • FAILED_POWER_SUPPLY-Recovery Failure Type Code: 2
  • A drawer in the tray has become degraded notification is delivered
  • STORAGE-ARRAY-PROFILE > SHELVES indicate one or multiple IOM(s) are in UNKNOWN status

             IOM card status:                 UNKNOWN        
             Firmware Version:                Not Available  
             Configuration settings version:  Not Applicable 
             Maximum data rate:               12 Gbps        
             Current data rate:               Not Available  
             Location:                        B              
             Card communication:              OK             
             Trunking supported:              No             
             Product ID:                      Not Available  
             Part number:                     Not Available  
             Serial number:                   Not Available  
             Date of manufacture:             Not Available

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