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Is NetApp Support Engagement Required When Downgrading E-Series SANtricity OS?

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Applies to

NetApp E-Series/EF-Series

Answer

  • Downgrading SANtricity OS is generally not a recommended operation unless specifically advised by NetApp Support.
  • If an issue occurs after upgrading SANtricity OS and a downgrade is being considered, do NOT proceed with the downgrade immediately.
  • Customers are required to open a support case and consult with NetApp Support before performing the downgrade.
    • NetApp Support will investigate the issue, determine the root cause, and provide the most appropriate remediation steps, which may include or exclude a downgrade.

Additional Information

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.