Skip to main content
NetApp Knowledge Base

E2800 node unexpectedly reboots in SANtricity 11.90R1 with reason 0x429c002

  1. Last updated
    May 2, 2025
  2. Save as PDF
Views:
48
Visibility:
Public
Votes:
0
Category:
e-series-santricity-os-controller-software
Specialty:
esg
Last Updated:
5/2/2025, 3:55:32 PM

Applies to

  • NetApp E-Series
  • E-Series Platforms: E28xx and E4xxx
  • SANtricity OS 11.90R1

Issue

  • E-Series controller reboot unexpectedly and generate a core dump file.
  • The controller reboot exception is Ancient I/O during Write operation (opCode=8a). This can be found in excLogShow within the state-capture-data file of a support bundle or AutoSupport:

Reboot due to ancient IO, scsiOp=0x103671ac0 poolId=1 opCode=8a age=300000ms
2025-04-07 08:24:29.520280 rebootReason 0x429c002, rebootReasonExtra 0x0

  • The reboot reason code reported in the core dump xml file is 0x429c002.

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.