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E-Series controller core dump triggered for software watchdog timeout on SANtricity OS 11.60 and later

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Applies to

  • NetApp E-series 
  • Platforms: E2800, EF280, E5700, EF570, EF600 and EF300
  • StorageGRID Appliance SG57xx and SG6060
  • SANtricity OS 11.60.x and 11.70.x

Issue

  • Controller resets and generates core dump.
  • An unexpected controller reboot might occur, most likely during controller upgrade or ASUP collection
  • The controller reset is reported in the storage array events (Support > Events) as well as in the MAJOR-EVENT-LOG in support data:

Description: Controller reset
Component type: Controller
Component location: Shelf 99, Bay A

Description: Controller reset by its alternate
Component type: Controller
Component location: Shelf 99, Bay A
A:10/27/22, 8:33:00 AM (08:33:00) 141557 4010 Controller reset - Shelf 99, Bay A
----> Reboot Reason : REBOOT_SX_BY_WATCHDOG_TRIGGER
 

 

 

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