Skip to main content
NetApp Knowledge Base

E-Series controller core dump triggered for software watchdog timeout on SANtricity OS 11.60 and later

  1. Last updated
  2. Save as PDF
Views:
1,131
Visibility:
Public
Votes:
5
Category:
e-series-santricity-os-controller-software
Specialty:
esg
Last Updated:

Applies to

  • NetApp E-series 
  • Platforms: E2800, EF280, E5700, EF570, EF600 and EF300
  • StorageGRID Appliance SG57xx and SG6060
  • SANtricity OS 11.60.x and 11.70.x

Issue

  • Controller resets and generates core dump.
  • An unexpected controller reboot might occur, most likely during controller upgrade or ASUP collection
  • The controller reset is reported in the storage array events (Support > Events) as well as in the MAJOR-EVENT-LOG in support data:

Description: Controller reset
Component type: Controller
Component location: Shelf 99, Bay A

Description: Controller reset by its alternate
Component type: Controller
Component location: Shelf 99, Bay A
A:10/27/22, 8:33:00 AM (08:33:00) 141557 4010 Controller reset - Shelf 99, Bay A
----> Reboot Reason : REBOOT_SX_BY_WATCHDOG_TRIGGER
 

 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.