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E-series Controller reset reason for WATCHDOG TIMEOUT

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e-series-santricity-os-controller-software
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Applies to

  • NetApp E-series
  • NetApp EF570
  • SANtricity OS Software11.60.1 and below

Issue

  • One controller offline triggers a core dump
  • The Controller Reset Reason is REBOOT_SX_BY_WATCHDOG_TRIGGER,WATCHDOG TIMEOUT,5e802bb1
  • The following event logs had captured in support bundle as below:

Date/Time:  2020-03-29 05:03:03
Sequence number: 185854
Event type: 4010
Event category: Internal
Priority: Informational
Description: Controller reset
Sense Key/ASC/ASCQ: No Additional Sense Information. The controller has no
      sense data available for the requesting host and addressed logical unit
      combination.(0/00/00)
Component type: Controller
Component location: Shelf 80 - Bay B
Logged by: Controller in bay B
Main reboot reason: REBOOT_SX_BY_WATCHDOG_TRIGGER
Extra (optional) reason:1
The time that the reboot command was issued:5e802bb1
No of times reboot reason and extra repeated:0

---- Log Entry #121 (Internal Core) Mar-29-2020 12:00:16 AM ----

WATCHDOG TIMEOUT on cores:0
---- Log Entry #122 (Core 0) Mar-29-2020 12:00:53 AM ----
Exception from kernel core:
2020-03-29 05:01:41.224533
WATCHDOG TIMEOUT

 

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