E-series Controller reset reason for WATCHDOG TIMEOUT
Applies to
- NetApp E-series
- NetApp EF570
- SANtricity OS Software11.60.1 and below
Issue
- One controller offline triggers a core dump
- The Controller Reset Reason is
REBOOT_SX_BY_WATCHDOG_TRIGGER,WATCHDOG TIMEOUT,5e802bb1 - The following event logs had captured in support bundle as below:
Date/Time: 2020-03-29 05:03:03
Sequence number: 185854
Event type: 4010
Event category: Internal
Priority: Informational
Description: Controller reset
Sense Key/ASC/ASCQ: No Additional Sense Information. The controller has no
sense data available for the requesting host and addressed logical unit
combination.(0/00/00)
Component type: Controller
Component location: Shelf 80 - Bay B
Logged by: Controller in bay B
Main reboot reason: REBOOT_SX_BY_WATCHDOG_TRIGGER
Extra (optional) reason:1
The time that the reboot command was issued:5e802bb1
No of times reboot reason and extra repeated:0
---- Log Entry #121 (Internal Core) Mar-29-2020 12:00:16 AM ----
WATCHDOG TIMEOUT on cores:0
---- Log Entry #122 (Core 0) Mar-29-2020 12:00:53 AM ----
Exception from kernel core:
2020-03-29 05:01:41.224533
WATCHDOG TIMEOUT