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E-Series email alerts for critical events are not received

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Applies to

  • E-Series
  • SANtricity OS earlier than 11.80GA

Issue

  • Email alerts for ASUP generated events are not received.
  • ASUP generated cases are created.
  • When testing Email alerts, the test goes through.
  • WEB-SERVER-TRACE-LOG shows:

2026-04-29 16:02:30,000 INFO [SMMonitorPriorityTask-4] trace [PMUtilities.java:994] [requestId=0, deviceId=N/A] description: A Directory Services server is unreachable or misconfigured
Component type: Enclosure
Component location: Tray 99
Priority: Critical, time 1777478546, event type 9204, seq num 96754, csb false, case trigger false
2026-04-29 16:02:30,001 INFO [SMMonitorPriorityTask-4] s.p.AlertManagerService [AlertManagerService.java:641] [requestId=0, deviceId=N/A] SMTP alerting is disabled or server not configured, ignoring 1 alerts
2026-04-29 16:02:30,001 INFO [ActiveMQ Session Task-2614813] trace [ASUPEventListener.java:82] [requestId=0, deviceId=N/A] ASUPEventListener : Received node alert event Node: NODE03, Date: Wed Apr 29 16:02:26 UTC 2026, Error: 9204, SeqNum: 96754, CSB: false, CaseTrigger: false.
2026-04-29 16:02:30,001 INFO [ActiveMQ Session Task-2614813] trace [ASUPEventListener.java:106] [requestId=0, deviceId=N/A] Node alert event with collectSupportBundle flag is false.

  • MSW-RUNTIME-INFO within a manual E-Series Support bundle shows e-mail alerts are configured:

SUPPORT_DATA_DIR = "/msw_data/data/monitor"
SCHEDULED_SUPPORT_DATA_DIR = "/msw_data/data/monitor/scheduled"
Time_format(12/24) = "12"
SMTPServerKey = "smtp.server.com"
SMTPSenderKey = "SMTPE-mail@server.net"
SMTPIncludeSenderKey = "false"
SMTPSenderContactKey = ""
SMTPServerEncryption = "none"
SMTPServerPort = "25"

### 2: Asup runtime config ###
<ASUPRuntimeConfig>
<ASUPRuntimeConfig_Version>1.0</ASUPRuntimeConfig_Version>
<ModificationTime>4/30/26, 4:48:23 PM UTC</ModificationTime>
<ApplicationStartTime>1545914705342</ApplicationStartTime>
<ProxyConfig>
<HostPortProxyConfig>
<ProxyHost>10.9.75.250</ProxyHost>
<ProxyPort>8080</ProxyPort>
</HostPortProxyConfig>
</ProxyConfig>
<DeliveryMethod> https</DeliveryMethod>
<SmtpServerEncryptionType>none</SmtpServerEncryptionType>
<SmtpServerPort>25</SmtpServerPort>
<FeaturePhase>Release</FeaturePhase>
<ASUPSystemState>Resolved</ASUPSystemState>
<AgentId>7b105b3de0cbb1288a97a9653dd2dff9</AgentId>
<ASUPEnabled>Enabled</ASUPEnabled>
<ASUPOnDemand>Enabled</ASUPOnDemand>
<ASUPRemoteDiag>Enabled</ASUPRemoteDiag>

  • Email alerts are not received after upgrading to SANtricity 11.80GA

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