E-Series drive firmware update fails due to certificate failed authentication
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- Category:
- e-series-systems
- Specialty:
- esg
- Last Updated:
- 4/25/2025, 7:18:37 PM
Applies to
- NetApp E-Series
- NetApp StorageGRID Appliances
- SANtricity OS 11.80x, 11.80.1x and 11.90R1
- Drive Firmware Upgrade
WARNING Download of the affected SANtricity OS releases has been disabled from the NetApp Support Site until an appropriate fix is released (11.80.1R4 and 11.90R2). |
Issue
- E-Series drive firmware upgrade fails with
Web Server 422
error in SANtricity System Manager:
Error encountered transferring <firmware-name> firmware Package to storage array <storage-name> (Web Server 422)

- The E-Series event logged located in System Manager Support section (Events) and the
MAJOR-EVENT-LOG
in support bundle indicate the firmware package failed authentication check.
A:4/7/25, 12:45:02 PM (12:45:02) 8695 5085 The drive firmware package failed to authenticate using the provided public key and signature - Shelf 99, Bay A <--
A:4/7/25, 12:45:30 PM (12:45:30) 8698 5083 A certificate failed authentication - Shelf 99, Bay A
A:4/7/25, 12:45:32 PM (12:45:32) 8699 5085 The drive firmware package failed to authenticate using the provided public key and signature - Shelf 99, Bay A <--CRITICAL