E-Series controller replacement fails when running SANtricity OS 11.70.4x

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Category:: e-series-systems

Specialty:: esg

Last Updated:

Applies to

NetApp E-Series
NetApp StorageGRID Appliances
Replacement Controller (Headswap) Cases:
- Simplex E-Series (i.e SG57xx) replacement where the original controller was running 11.70.4x or higher but replacement is running pre-11.70.4x
- Duplex E-Series dual controller replacement at same time where the original controllers were running 11.70.4x but replacements are running pre-11.70.4x

Issue

Replacement controller(s) will not boot and lock down with OE L5 (Auto Code Syncronization failure) displayed on the 7-segment display on back of controller.
The controller console output (dom0-misc-logs-%.txt or log file in /var/log/eos) will show the following:

02/02/23-17:55:54 (tRAID): NOTE: ACS: download manager is idle 02/02/23-17:55:54 (tRAID): NOTE: ActiveInfo:ver='08.72.00.00' date='2021-12-08' time='19:35:23' 02/02/23-17:55:54 (tRAID): NOTE: ACS: Acs Needed on Alt: No, StateCode: 5, ReasonCode = 15 02/02/23-17:55:54 (tRAID): WARN: ACS findImages - 4 extents found for Dom0 Image 02/02/23-17:55:54 (tRAID): WARN: void acs::Image::determineDiskBlockSize(acs::Image::ExtentList&): Could not find a drive to set the block size 02/02/23-17:55:54 (tRAID): WARN: UINT32 acs::Image::getDiskBlockSize() const: DISK_BLOCK_SIZE has not been set yet! 02/02/23-17:55:54 (tRAID): NOTE: ACS findImages Dom0 error reading header 02/02/23-17:55:54 (tRAID): WARN: UINT32 acs::Image::getDiskBlockSize() const: DISK_BLOCK_SIZE has not been set yet! 02/02/23-17:55:54 (tRAID): NOTE: ACS findImages Dom0 error reading header 02/02/23-17:55:54 (tRAID): WARN: UINT32 acs::Image::getDiskBlockSize() const: DISK_BLOCK_SIZE has not been set yet! 02/02/23-17:55:54 (tRAID): NOTE: ACS findImages Dom0 error reading header 02/02/23-17:55:54 (tRAID): WARN: UINT32 acs::Image::getDiskBlockSize() const: DISK_BLOCK_SIZE has not been set yet! 02/02/23-17:55:54 (tRAID): NOTE: ACS findImages Dom0 error reading header 02/02/23-17:55:54 (tRAID): WARN: ACS no valid Dom0Image found 02/02/23-17:55:54 (tRAID): NOTE: ACS Dom0 getCompleteImages - 0 images to evaluate 02/02/23-17:55:54 (tRAID): NOTE: ACS no Dom0 images found - aborting request 02/02/23-17:55:54 (tRAID): NOTE: ACS from drive image complete - status: -1 02/02/23-17:55:54 (tRAID): ERROR: ****************************************************** 02/02/23-17:55:54 (tRAID): ERROR: * ACS Failed. Code sync was required, but it failed. * 02/02/23-17:55:54 (tRAID): ERROR: * Start of Day will be suspended on this controller *