E-Series SAS Port Degraded following a hot add expansion
Applies to
- E-Series
- SANtricity OS
Issue
- Following a hot add expansion, Recovery Guru reported the following:
Failure Entry 1: SAS_PORT_DEGRADED-Recovery Failure Type Code: 112
Port reporting problem:
Drive shelf 3, Drawer 4, Channel 3, Internal connection
Status: SAS PortDegraded
Failure Entry 2: SAS_PORT_DEGRADED-Recovery Failure Type Code: 112
Port reporting problem:
Drive shelf 3, IOM: B (Bottom), Channel 3, Internal connection
Status: SAS Port Degraded
- In
STATE-CAPTURE-DATA>sasStateCapture>sasShowEnclsreports both Controllers missing connections to shelves.
sasshowEncls: A SAS level of -1 indicates no connection
Tray : SASLevel : View From Ctlr A : Enclosure
ID : CtlrA CtlrB : ch#/expDevH ch#/expDevH : Logical ID
---- : ----- ----- : ------------ ------------ :----------------
0 : 2 4 : ch0 /0x11 ch0 /0x15f : 500a09800ebc5da1
0 : 5 5 : ch0 /0x26a ch1 /0xd8 : 500a09800ecadd58
1 : 3 4 : ch0 /0x2e ch1 /0xbb : 500a09800ec8939d
2 : -1 3 : ch1 /0 ch1 /0x1a2 : 500a09800ec9367e
3 : -1 2 : ch1 /0 ch1 /0x2ad : 500a09800ecadd58
99 : 1 1 : ch0 /0x9 ch1 /0xb3 : 0000000000000000
sasshowEncls: A SAS level of -1 indicates no connection
Tray : SASLevel : View From Ctlr B : Enclosure
ID : CtlrA CtlrB : ch#/expDevH ch#/expDevH : Logical ID
---- : ----- ----- : ------------ ------------ :----------------
0 : 2 4 : ch0 /0x19 ch0 /0x15f : 500a09800ebc5da1
0 : 5 5 : ch0 /0x26a ch1 /0x54 : 500a09800ecadd58
1 : 3 4 : ch0 /0x53 ch1 /0x1a : 500a09800ec8939d
2 : -1 3 : ch-1/0 ch1 /0x1a2 : 500a09800ec9367e
3 : -1 2 : ch-1/0 ch1 /0x2ad : 500a09800ecadd58
99 : 1 1 : ch0 /0x9 ch1 /0xa : 0000000000000000
- All drawers and drives are listed as expected in
sasStateCapture>sasShowAllExpanders