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E-Series SANtricity OS upgrade fails with missing alternate trust chain for DLP file message

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Applies to

  • NetApp E-Series
  • NetApp StorageGRID Appliances
  • SANtricity OS Upgrade
  • SANtricity OS 11.80x, 11.80.1x (GA, R1, R2 and R3), and 11.90x (pre-R2).

WARNING

Download of the affected SANtricity OS releases has been disabled from the NetApp Support Site until an appropriate fix is released (11.80.1R4 and 11.90R2).

Issue

  • E-Series SANtricity OS upgrade fails with the following error message: Missing alternate trust chain for DLP

SANtricity System Manager

SANtricity_Upgrade_missing_chain.jpg

Command Line Interface

SMcli 10.61.xx.xx 10.61.xx.xx -k -u admin -p xxxx -c 'download storagearray firmware file = "/Users/ahmadm/Downloads/RCB_11.90R1_280x_67be0116.dlp" activatenow = true;'        

Performing syntax check...
Syntax check complete.
Executing script...

The firmware download failed because the controller cannot process the request. Failure reason: Missing alternate trust chain for DLP file.

  • For StorageGRID appliances, the SANtricity upgrade fails in Grid Manager with the below errors in Software update and SANtricity OS update pages:

Software update Page

GMI_Software_Update_error.png

SANtricity OS update Page

GMI_SANtricity_OS_Update_error.png

  • The E-Series event log located in System Manager Support section (Events) and the MAJOR-EVENT-LOG in support bundle indicate the firmware package failed authentication check.

Event type: 5083
Event category: Command
Priority: Warning
Event needs attention: true
Event send alert: true
Event visibility: true
Description: A certificate failed authentication

 

 

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