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E-Series AutoSupport delivery is blocked by the network proxy server

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Applies to

  • NetApp E-Series.
  • AutoSupport delivery via Proxy Server (HTTPs).

Issue

  • The storage array is sending daily Emails with following content:
An  ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway
  • In the E-Series support bundle, the web-server-trace-log-% server traces shows the NetApp Support server is connecting via internal proxy server, and that the connection is refused :

2024-01-07 22:47:37,663 INFO [SMMonitorTask-4745] trace [ASUPHTTPClient.java:983] [requestId=0, deviceId=N/A] Connecting to HTTPS proxy server: 172.00.0.00:443, IP 172.00.0.00
2024-01-0722:47:37,669 ERROR [SMMonitorTask-4745] trace [ASUPHTTPClient.java:749][requestId=0, deviceId=N/A] Socket read/write failed.
Caller+0   at smmonitor.asup.ASUPHTTPClient.dispatchASUPMessage(ASUPHTTPClient.java:749)
Caller+1   at smmonitor.asup.ASUPTask.dispatchAODMessage(ASUPTask.java:2126)
Caller+2   at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1397)
Caller+3   at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:1290)Caller+4   at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:44)
java.net.ConnectException: Connection refused (Connection refused)

2024-01-07 22:47:37,963 INFO [SMMonitorTask-4745] trace [ASUPTask.java:1301] [requestId=0, deviceId=N/A] ASUP task complete, task: AUTO_SUPPORT_AOD_POLL, source: AUTO_SUPPORT_ARRAY_POLLING, status: FAIL

  • ASUP-TRANSMISSION_LOGS shows, "AutoSupport message dispatch failed as the server is not rachable":

1/7/24 10:48:14 UTC -> Priority:CRITICAL, ASUP Message Type:Daily Schedule, ASUP Task Type:Delivery, Status:FAILED, Storage Array:storageArray1, SAID:6D039EA000993C0900000000631B0000, Chassis Serial Number:99999999999, Thread ID:2,041,477, Delivery Method:HTTPS, Sequence Number:1037, Delivery URI:support.netapp.com/put/AsupPut/, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message dispatch failed as the server is not reachable.

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