Skip to main content
NetApp Knowledge Base

E-Series AutoSupport delivery is blocked by the network proxy server

  1. Last updated
  2. Save as PDF
Views:
373
Visibility:
Public
Votes:
0
Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

  • NetApp E-Series.
  • AutoSupport delivery via Proxy Server (HTTPs).

Issue

  • The storage array is sending daily Emails with following content:
An  ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway
  • In the E-Series support bundle, the web-server-trace-log-% server traces shows the NetApp Support server is connecting via internal proxy server, and that the connection is refused :

2024-01-07 22:47:37,663 INFO [SMMonitorTask-4745] trace [ASUPHTTPClient.java:983] [requestId=0, deviceId=N/A] Connecting to HTTPS proxy server: 172.00.0.00:443, IP 172.00.0.00
2024-01-0722:47:37,669 ERROR [SMMonitorTask-4745] trace [ASUPHTTPClient.java:749][requestId=0, deviceId=N/A] Socket read/write failed.
Caller+0   at smmonitor.asup.ASUPHTTPClient.dispatchASUPMessage(ASUPHTTPClient.java:749)
Caller+1   at smmonitor.asup.ASUPTask.dispatchAODMessage(ASUPTask.java:2126)
Caller+2   at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1397)
Caller+3   at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:1290)Caller+4   at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:44)
java.net.ConnectException: Connection refused (Connection refused)

2024-01-07 22:47:37,963 INFO [SMMonitorTask-4745] trace [ASUPTask.java:1301] [requestId=0, deviceId=N/A] ASUP task complete, task: AUTO_SUPPORT_AOD_POLL, source: AUTO_SUPPORT_ARRAY_POLLING, status: FAIL

  • ASUP-TRANSMISSION_LOGS shows, "AutoSupport message dispatch failed as the server is not rachable":

1/7/24 10:48:14 UTC -> Priority:CRITICAL, ASUP Message Type:Daily Schedule, ASUP Task Type:Delivery, Status:FAILED, Storage Array:storageArray1, SAID:6D039EA000993C0900000000631B0000, Chassis Serial Number:99999999999, Thread ID:2,041,477, Delivery Method:HTTPS, Sequence Number:1037, Delivery URI:support.netapp.com/put/AsupPut/, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message dispatch failed as the server is not reachable.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.