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Unable to collect Support Data from SANtricity System Manager

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Applies to

  • E5700
  • SANtricity 11.53 or earlier

Issue

  • Unable to collect Support Data from SANtricity System Manager of both controllers with error Web Server 422 or Web Server 404 prompted:

Unable to collect Support Data from SANtricity System Manager

Unable to collect Support Data from SANtricity System Manager

  • Able to retrieve Trace Buffers on both controllers;
  • Able to collect Support Data via CLI.

 

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