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    • SANtricity OS upgrade failed with error while creating SYMbol due to connection error
      https://kb.netapp.com/hybrid/StorageGRID/Maintenance/SANtricity_OS_upgrade_failed_with_error_while_creating_SYMbol_due_to_connection_error
      ERROR -- gdu-server: SANtricity OS precheck failed with: ERROR -- Connection error while creating SYMbol connection Traceback (most recent call last): File "/usr/lib/python2.7/dist-packages/SYMbol/par...ERROR -- gdu-server: SANtricity OS precheck failed with: ERROR -- Connection error while creating SYMbol connection Traceback (most recent call last): File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1897, in __init__ self._connect() File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1906, in _connect self._socket.connect((self._ip, 2463)) File "/usr/lib/python2.7/socket.py", line 228, in meth return getattr(self._sock,name)(*args) error: [Errno 111] Connection refused…
    • E-Series SANtricity OS upgrade pre-check fails due to event log verification failure
      https://kb.netapp.com/on-prem/E-Series/SANtricity-OS-KBs/E-Series_SANtricity_OS_upgrade_pre-check_fails_due_to_event_log_verification_failure
      Verification failure of event log causes pre-upgrade E-Series SANtricity OS Software upgrade fails with error.
    • E-Series data assurance mismatch reported after dynamic volume capacity expansion
      https://kb.netapp.com/on-prem/E-Series/Hardware-KBs/E-Series_data_assurance_mismatch_reported_after_dynamic_volume_capacity_expansion
      Traditional RAID volume capacity expansion. E-Series storage array might report a combination of the below events during an expansion of a traditional RAID volume capacity. This may occur during the i...Traditional RAID volume capacity expansion. E-Series storage array might report a combination of the below events during an expansion of a traditional RAID volume capacity. This may occur during the immediate availability format of the newly expanded capacity. Event ID: 2062 Event Description: Data assurance mismatch detected - probable cause is data on drive Event Description: Unreadable sector(s) detected data loss occurred Event Description: Overflow in unreadable sector database
    • Password already set on new installation and reset does not work
      https://kb.netapp.com/on-prem/E-Series/Management-Apps-KBs/Password_already_set_on_new_installation_and_reset_does_not_work
      Applies to SANtricity Management Software E-Series Issue Password already set on new install and cannot be changed
    • How to change Management IP for StorageGRID appliances
      https://kb.netapp.com/hybrid/StorageGRID/Platforms/How_to_change_Management_IP_for_StorageGRID_appliances
      Applies to StorageGRID Appliances Description How to change the management IP configurations of SANtricity using StorageGRID
    • E-Series disk pool degraded after drive replacement and Recovery guru reports drive failure
      https://kb.netapp.com/on-prem/E-Series/Management-Apps-KBs/E-Series_disk_pool_degraded_after_drive_replacement_and_Recovery_guru_reports_drive_failure
      Applies to Any Version prior to: NetApp SANtricity OS 8.40.60.01 NetApp SANtricity OS 11.50.3 Issue Failed drive was replaced, the drive shows optimal however disk pool shows degraded and reporting th...Applies to Any Version prior to: NetApp SANtricity OS 8.40.60.01 NetApp SANtricity OS 11.50.3 Issue Failed drive was replaced, the drive shows optimal however disk pool shows degraded and reporting the drive as failed
    • E-Series EF300/EF600 controller boots into UEFI shell
      https://kb.netapp.com/on-prem/E-Series/Hardware-KBs/E_Series_EF300_EF600_controller_boots_into_UEFI_shell
      Applies to NetApp E-Series EF300 and EF600 ATP M.2 mSATA device mSATA device firmware: Q0810B Issue EF300 or EF600 controller boots into UEFI boot menu following a reset. The controller continues to b...Applies to NetApp E-Series EF300 and EF600 ATP M.2 mSATA device mSATA device firmware: Q0810B Issue EF300 or EF600 controller boots into UEFI boot menu following a reset. The controller continues to boot into the UEFI menu even after manual reboot attempts.
    • E-series controller reboot caused Volume not on preferred path alarm on Recovery Guru
      https://kb.netapp.com/on-prem/E-Series/SANtricity-OS-KBs/E-series_controller_reboot_caused_Volume_not_on_preferred_path_alarm_on_Recovery_Guru
      Applies to Santricity OS 11.x All E-series models Issue Volume not on preferred path alarm on recovery guru. Both controllers are online.
    • SANtricity OS upgrade failure during validation phase
      https://kb.netapp.com/on-prem/E-Series/SANtricity-OS-KBs/SANtricity_OS_upgrade_failure_during_validation_phase
      Applies to NetApp E-Series Systems Issue SANtricity OS upgrade reports "Cannot Activate Upgrade" and fails to upgrade firmware.
    • E-series Thin volume repository becomes full even though Expansion policy set as Automatic
      https://kb.netapp.com/on-prem/E-Series/SANtricity-OS-KBs/E-series_Thin_volume_repository_becomes_full_even_though_Expansion_policy_set_as_Automatic
      E-series Thin volume repository is full even though Expansion policy set as Automatic Thin Volume: Vol_name Used repository capacity: 700.000 GB (100%) Remaining repository capacity: 0.000 MB (0%) Sto...E-series Thin volume repository is full even though Expansion policy set as Automatic Thin Volume: Vol_name Used repository capacity: 700.000 GB (100%) Remaining repository capacity: 0.000 MB (0%) Storage Array Profile on volume shows Volume name: Vol_name Volume status: Full Thin provisioned: Yes Reporting policy: Thin Virtual capacity: 5,000.000 GB Repository for thin provisioning Volume capacity allocated to repository: 14% Expansion policy: Automatic Maximum capacity: 5,000.000 GB
    • Potential E-Series performance degradation and host access issues in configurations where tray/drawer loss protection is disabled
      https://kb.netapp.com/on-prem/E-Series/SANtricity-OS-KBs/Potential_E_Series_performance_degradation_and_host_access_issues_in_configurations_where_tray_drawer_loss_protection_is_disabled
      The panic will result in a additional controller reset during the upgrade, but should not cause complete loss of access to E-Series storage array. After the E-Series storage array is on 11.70x release...The panic will result in a additional controller reset during the upgrade, but should not cause complete loss of access to E-Series storage array. After the E-Series storage array is on 11.70x release, there will be signs of inter-controller communication delays in the E-Series debug queue logs (trace-buffers.7z). After the E-Series storage array is on 11.70x release, there will be signs of high volume level latency which can be found in the E-Series debug queue logs (trace-buffers.7z).