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E-Series SANtricity Web Server 422 error when performing different management tasks

Last Updated:

Applies to

  • NetApp E-Series E2800, E5700 and associated EF-series platforms
  • NetApp StorageGRID Appliances: SG5700, SG6060 and SGF6024


SANtricity may report the following error message in between any of the other below errors:

Data could not be loaded from the storage array. One possible cause is the object on which you were performing the operation no longer exists. Other possible causes include network issues, inability to communicate with the controller, or loss of power to the storage array. Check these causes and then retry the operation.

During different management tasks the following errors can be observed

  • During Drive Firmware upgrade - Error accessing the temporary drive firmware directory. There may be a file permission error or the device is full. (Web Server 422)

Drive Firmware upgrade

  • Collect support data - Unable to write to the specified file support-data.7z. Please make sure the specified locations is accessible, the disk is not full and if the file name entered is valid. (Web Server 422)
  • Errors during API call execution - Code 422 - No space left on device:
  • Updates on certificates - Failed to reset array management certificates on Controller X because: The specified file "keystore" could not be delete (Web Server 422):

Updates on certificates


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