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E-series AutoSupport could not be delivered

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e-series-santricity-os-controller-software
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Applies to

NetApp E-Series 

Issue

AutoSupport failed message error bundle file not available

Priority:CRITICAL, ASUP Message Type:Daily Schedule, ASUP Task Type:AOD Trigger Query, Status:FAILED, Storage Array:, SAID:6D039EA0002BD3390000000060700331, Thread ID:668,069, Delivery Method:HTTPS, Sequence Number:793, Delivery URI:support.netapp.com/aods/asupmessage, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message bundle file not available.

Looking into web-server-trace-log log Daily AutoSupport ASUP starts and completes successfully and delivered


INFO [SMMonitorTask-1944] trace [ASUPCollectionService.java:45] [requestId=0, deviceId=N/A] Array CSB collection is starting, file: /msw_data/data/monitor/supportdata/draft/BUNDLE.Daily.6D039EA0002BD3390000000060700331.1650183424859/BUNDLE.Daily.6D039EA0002BD3390000000060700331.1650183424859.7z

INFO [SMMonitorTask-1532] trace [ASUPHTTPClient.java:1022] [requestId=0, deviceId=N/A] Connecting to HTTPS server: support.netapp.com:443, IP 216.240.21.18

INFO [SMMonitorTask-1944] trace [ASUPTask.java:1326] [requestId=0, deviceId=N/A] ASUP task complete, task: AUTO_SUPPORT_COLLECTION, source: AUTO_SUPPORT_DAILY_SCHEDULE, status: SUCCESS
 

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