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E-Series controller lockdown with 0E L3 due to faulty HIC

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Applies to

  • E-Series
  • NetApp E2824
  • NetApp E5760

Issue

  • Controller lockdown and reports 7-segment code of 0E L3
  • Entries relating to PCIe errors on the HIC can be found under excLogShow in STATE-CAPTURE-DATA:

---- Log Entry #9 (Core 0) Jun-30-2023 12:32:49 PM ----
PCI SERR Exception
SERR Summary: 0x00000002
SERR Return Status: 0x00000003
SERR Collection Count: 0x2
   PCI-E Root Port to Host Card  (Unit 6)
    VID 0x8086 DID 0x6f02 B0:D1:F0
    PCI-E AER Root Error Status = 0x00000001
    PCI-E XP Global Status = 0x00020004
    SERR Summary Flags = 0x2
   Host-side Fibre  (Unit 7)
    VID 0x1077 DID 0x2871 B16:D0:F0
    PCI-E Device Status = 0x0001
    PCI-E AER Correctable Status = 0x00000001
    SERR Summary Flags = 0x2
   Host-side Fibre  (Unit 6)
    VID 0x1077 DID 0x2871 B16:D0:F1
    PCI-E Device Status = 0x0001
    PCI-E AER Correctable Status = 0x00000001
    SERR Summary Flags = 0x2
   Host-side Fibre  (Unit 5)
    VID 0x1077 DID 0x2871 B16:D0:F2
    PCI-E Device Status = 0x0001
    PCI-E AER Correctable Status = 0x00000001
    SERR Summary Flags = 0x2
   Host-side Fibre  (Unit 4)
    VID 0x1077 DID 0x2871 B16:D0:F3
    PCI-E Device Status = 0x0001
    PCI-E AER Correctable Status = 0x00000001
    SERR Summary Flags = 0x2
NOTE: Recovered from Correctable PCI SERR
Processor Global Correctable Error: 40
Processor reported PCI SERR

  • excLogShow in STATE-CAPTURE-DATA detects PCI triggers lockdown with 0E L3

---- Log Entry #3 (Core 0) Jan-30-2024 01:03:11 AM ----

PCI DEVICE 0 NOT FOUND: Host-side Fibre Device=0 Function=3 ClassCode=0xc0400 ParentBridge=PCI-E Root Port to Host Card
TRIGGERING LOCKDOWN.

PCI DEVICE NOT ACCESSIBLE: Host-side Fibre Device=0 Function=3 ClassCode=0xc0400 ParentBridge=PCI-E Root Port to Host Card

PCI DEVICE 0 NOT FOUND: Host-side Fibre Device=0 Function=2 ClassCode=0xc0400 ParentBridge=PCI-E Root Port to Host Card
TRIGGERING LOCKDOWN.

PCI DEVICE NOT ACCESSIBLE: Host-side Fibre Device=0 Function=2 ClassCode=0xc0400 ParentBridge=PCI-E Root Port to Host Card

PCI DEVICE 0 NOT FOUND: Host-side Fibre Device=0 Function=1 ClassCode=0xc0400 ParentBridge=PCI-E Root Port to Host Card
TRIGGERING LOCKDOWN.

PCI DEVICE NOT ACCESSIBLE: Host-side Fibre Device=0 Function=1 ClassCode=0xc0400 ParentBridge=PCI-E Root Port to Host Card

PCI DEVICE 0 NOT FOUND: Host-side Fibre Device=0 Function=0 ClassCode=0xc0400 ParentBridge=PCI-E Root Port to Host Card
TRIGGERING LOCKDOWN.

PCI DEVICE NOT ACCESSIBLE: Host-side Fibre Device=0 Function=0 ClassCode=0xc0400 ParentBridge=PCI-E Root Port to Host Card

---- Log Entry #4 (Core 0) Jan-30-2024 01:03:12 AM ----
Lockdown Condition:
Controller has been locked down due to Hardware errors
Seven segment LED code:
0E L3 

 

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