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E-Series Drive by-passed - AutoSupport Message

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Applies to

NetApp E-Series

Event Summary

SANtricity reports a Failure Entry 1: BYPASSED_DRIVE-Recovery Failure Type Code: 64  entry in the Recovery GURU.

Validate

  1. Login to SANtricity Storage Manager or SANtricity System Manager
  2. Verify if Failure Entry 1: BYPASSED_DRIVE-Recovery Failure Type Code: 64 is reported
  3. Verify from the Hardware page if the disk shows as bypassed

Resolution

For a single drive

  1. Unseat the by-passed drive for 2 minutes
  2. Reseat the drive
  3. If the drive remains by-passed, contact NetApp Technical Support as this will require further troubleshooting or a part replacement.

For multiple drives and/or a completely new system

  1. Verify from any of the below knowledge base articles for further steps:

Additional Information

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.