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Controller offline after replacement due to faulty BMC on NetApp EF300

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e-series-systems
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Applies to

NetApp E-Series EF300/600

Issue

  • controller replaced due to "LOCKDOWN_CAUSE_BMC_UNRECOVERABLE"
  • short after insert/power on controller goes offline
  • stale data seen in STATE-CAPTURE-DATA
  • TRACE-BUFFERS on surviving controller reports Alt Ctl is dead/missing:

08:39:37.093838 symTask2        mel    C0022 MelE         Major Event:0x400d Cat:0x4  Pri:0 Log:0 Action:0x0  Origin:0x0 
                                                          ID:0x0        LUN:0x0        Dev:0x0        Data:0x00000000
                                                          Controller placed online
08:39:37.093842 symTask2        icon   mffff Setting CheckIn Count=0
08:39:37.093843 symTask2        vkiCE   ffff CE_NOTE      04/15/25-08:39:37.948 releasing alt ctl from reset
08:39:37.343873 symTask2        lem    vffff CallBack: Alt inserted
08:39:37.344017 symTask2        dbm    d0000 blkset       Allocate FS Block: 172585 172586 172587 172588 172589 
08:39:37.344338 symTask2        dbm    d0000 blkset       Free FS Block: 172583 172584 170124 170127 172582 
08:39:37.391617 symTask2        mel    C0022 MelE         Major Event:0x5023 Cat:0x3  Pri:0 Log:0 Action:0x0  Origin:0x0 
                                                          ID:0x8000     LUN:0x0        Dev:0x0        Data:0x00000000
                                                          Controller return status/function call for requested operation
08:39:37.708192 tHckReset       hck    hffff AltRunningState Change: DontCare->Running
08:39:38.708278 tHckReset       hck    hffff AltRunningState Change: Running->Off
08:39:38.708279 tHckReset       hck    hffff altCtlFailed(1) Reset_Failure, current state:5 Repoll
08:39:38.708287 tHckReset       vkiCE   ffff CE_NOTE      04/15/25-08:39:38.948 HealthCheck: Alt Ctl: 1 Reset_Failure, state: 5 Repoll
08:46:08.717821 tHckReset       hck    hffff altCtlFailed(4) Norun_Failure, current state:5 Repoll
08:46:08.717828 tHckReset       vkiCE   ffff CE_NOTE      04/15/25-08:46:08.948 HealthCheck: Alt Ctl: 4 Norun_Failure, state: 5 Repoll
08:46:08.717832 tHckReset       vkiCE   ffff CE_NOTE      04/15/25-08:46:08.948 HealthCheckManager: Notify Event 6 Ctl_Not_Running
08:46:08.718234 tHckReset       hck    hffff Notify IocfiManagerE of event Ctl_Not_Running, Response = Do Nothing
08:46:08.718673 tHckReset       ioni   cffff ResetDrvNet  
08:46:08.718677 tHckReset       ion    cffff IonMgr       Health Check, alt ctrl not responsive, event:Ctl_Not_Running
08:46:08.718678 tHckReset       ion    cffff IonMgr       Alt check in:False Reason: (HealthCheck) Ctl_Not_Running
08:46:09.013638 ProcessHandlers txn     ffff MasterTxn    Master txn: 0x1805baf80 Aborting peer msg, Alt Ctl is dead/missing
08:46:09.013639 ProcessHandlers txn     ffff MasterTxn    Setting m_IsAltCtlAlive to false for txn:0x1805baf80
08:46:09.014169 ProcessHandlers txn     ffff MasterTxn    Master txn: 0x1805baf80 Aborting peer msg, Alt Ctl is dead/missing

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