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Why can’t I view my FSO cases?

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Applies to

  • NetApp Customers
  • NetApp Support Site (NSS)
  • Technical Case
  • Field Support Order (FSO)
  • Third Party Maintainers (TPM)
  • Authorized Support Provider (ASP)

Answer

As per the application functionality, only partners associated with ASP or TPM companies are authorized to access FSO through the NetApp Support Site application.

Additional Information

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NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.