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When can a field engineer be dispatched for part replacement

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Applies to

  • NetApp Customers
  • NetApp Partners
  • Field Support Orders (FSO)

Answer

  1. Yes, if the serial number is entitled for
    • Premium onsite or Parts replacement contract.
  2. No, if the serial number is entitled for
    • Warranty only or Part delivery contact.

Additional Information

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.