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When is HeadSwap initiated for level 0 products

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Applies to

  • NetApp Customers and Partners
  • NetApp Hardware products
  • Level 0 / headswap parts

Answer

A HeadSwap is initiated when a Level 0 hardware component as mentioned below is replaced and a new serial number is assigned.

  • Controller motherboard replacements
  • Controller chassis replacements
  • Complete system replacements

The process typically begins as follows:

  1. A customer reports a hardware issue, and a Technical Support case is opened.
  2. A Technical Support Engineer (TSE) investigates and confirms that the hardware has failed.
  3. If replacement is required, NetApp ships a replacement Level 0 component under a Part Request case.
  4. After the replacement hardware is delivered and installed, the replacement system receives a new serial number.

Additional Information

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.